Privacy Policy

This statement applies to your interactions with the VZOR website and products.

Your privacy is important to us. This privacy statement explains what the VZOR user data is collected by VZOR SpA hereinafter «VZOR», how it treats it and for what purposes it does so.

VZOR offers a wide range of products, including used server infrastructure services to help companies around the world run. References to VZOR products used in this statement include VZOR services, websites, applications, software and server infrastructure.

This statement applies to VZOR’s interactions with you and the VZOR products listed below, as well as other VZOR products in which this statement appears.

VZOR User Data We Collect

VZOR collects your data, through our interactions with you and our products, for various purposes described below, including to operate effectively and provide you with the best experiences with our products.

Some of this data is provided directly, for example when you create a VZOR account, manage your organization’s licensing account, submit a Google search query, register for a VZOR event, upload a document to VZOR Suite 360 °, sign up for VZOR Suite 360° or contact us for technical support. We obtain some of them by collecting data about your interactions, your use and your experiences in relation to our products and communications.

To process the data, we rely on various legal reasons and permissions (sometimes called «legal bases»), among which are your consent, weighted legitimate interests, the need to enter into and execute contracts and compliance with legal obligations, with various purposes described below.

We also obtain data from third parties. 

We protect data obtained from third parties in accordance with the procedures described in this statement and the additional restrictions imposed by the origin of the data. These third-party sources vary over time and include:

  • Data brokers from whom we purchase demographic data to supplement the data we collect.
  • Services that make user-generated content on your service available to others, such as local business reviews or social media posts.
  • Communication services, including email providers and social networks, when you grant us permission to access your data on such third-party networks or services.
  • Service providers that help us determine the location of your device.
  • Associates with whom we offer shared services or engage in joint marketing activities.
  • Developers creating experiences using or for VZOR products.
  • Third parties providing experiences through VZOR products.
  • Publicly accessible sources, such as open government databases.

You have choices regarding the technology you use and the data you share. When you are asked to provide VZOR user data, you may not do so.

Many of our products require some data from VZOR users in order to operate and provide a service to you. If you choose not to provide the data required to operate and provide you with a product or feature, you will not be able to use that product or feature. Similarly, when we need to collect data from VZOR users by legal imperative, to enter into a contract with you or fulfill it and you do not provide the data, we will not be able to enter into the contract; Or, if this is related to an existing product that you are using, we may need to suspend or cancel it. In due course, we will notify you when it is the case.

The data we collect depends on the context of your interactions with VZOR and the choices you make (including privacy settings), the products and features you use, your location, and applicable law .

The data we collect may include the following:

Name and contact details. Your name and surname, email address, postal address, telephone number and other similar contact information.

Credentials Passwords, password hints, and similar security information used for authentication and account access.

Demographic data. Data about you, such as your age, gender, country and preferred language.

Payment details. Data for processing payments, such as your payment instrument number (for example, a credit card number) and the security code associated with your payment instrument.

Subscription and license data. Information about your subscriptions, licenses and other rights.

Interactions. Data on the use of VZOR products. In some cases, such as search queries, this is data that you provide in order to use the products. In other cases, such as bug reports, this is data that we generate. Other examples of interaction data are as follows:

Device and usage data. Information about your device and the product and features you use, including information about hardware and software, and how our products work, as well as their settings. For instance:

The Payment and Account History. Data about the items you purchase and the activities associated with your account.

Browsing history . Data about the web pages you visit.

Device, connectivity and configuration data . Data about your device, your device settings, and nearby networks. For example, data about the operating systems and other software installed on your device, including product keys. In addition, the IP address, device identifiers (such as IMEI number for phones), regional and language settings, and information about the WLAN access points near your device.

Bug reports and performance data. Data on product performance and any issues you experience, including bug reports. Error reports (sometimes referred to as «memory dumps») can include details of the software or hardware related to an error, the contents of files opened when an error occurred, and information about other software on the device.

Troubleshooting and help data. Information you provide when contacting VZOR for assistance, such as the products you use and other details that help us provide technical support. For example, contact or authentication data, the content of chats and other communications with VZOR, data about the status of the device and the products you use in connection with the help query. When you contact us, for example for technical support, telephone conversations or chat sessions with our representatives may be monitored or recorded.

Bot usage data. Interactions with third-party bots and skills available through VZOR products.

Interests and favorites. We collect data on your interests and favorites, such as the sports teams you follow, the programming languages you prefer, the actions you are interested in, or the cities you add to find out about things like weather or traffic. In addition to those you explicitly provide, your interests and favorites may be inferred or derived from other data that we collect.

Content consumption data. Information about multimedia content (for example, television, video, music, audio, textbooks, applications and games) that you access through our products.

Searches and commands. Search queries and commands when using VZOR products with related search or productivity functionality.

Voice data. Voice data, sometimes referred to as «voice clips,» such as search queries, commands, or dictation you speak, and which may include background sounds.

Text, handwritten input,and keyboard typing data. Text, handwriting, typing data, and related information. For example, when we collect ink data, we collect information about the location of the device’s inking instrument.

Pictures. Images and related information,such as image metadata. For example, we collect the image that you provide when using an image-enabled Google service.

Contacts and relationships. Data about your contacts and relationships, if you use a product to share information with others, manage contacts, communicate with others, or improve your productivity.

Social data. Information about the relationships and interactions between you, other people and organizations, such as the types of participation (for example, «Like» or «Dislike» votes, events, etc.) related to people and organizations.

Location data. Data about the location of your device, which may be precise or inaccurate. For example, we collect location data using global navigation satellite systems (GNSS) (for example, GPS) and data about nearby mobile phone towers and wi-fi zones. Location can also be inferred from your IP address or account profile data that indicates where you are located less precisely, for example at the city or zip code level.

Another entry. Other inputs that are provided when using our products. In addition, if you use the CRM VZOR application and following its instructions, we may also collect information about financial transaction data from your credit card issuer in order to offer the service.

Content. Content of your files and communications that you enter, receive, create and control. If you receive an email with, we need to collect the content of that email in order to deliver it to your inbox, display it, allow you to reply, and store it until you decide to delete it. Other content we collect when providing products to you includes:

Communications, including audio, video, text (typed, handwritten, dictated, or otherwise generated), in messages, emails, calls, conference calls, or chats.

Photos, images, songs, movies, software and other media or documents that you store, retrieve, or otherwise process in our cloud.

Video or recordings. Recordings of events and activities in buildings, commercial spaces and other VZOR locations. If you enter VZOR physical locations or other facilities, or attend a VZOR event that is recorded, we may process your image and voice data.

Comments and ratings. Information you provide to us and the content of messages you send us, such as comments, survey data, and product reviews that you write.

Traffic data . Data generated by the use of VZOR communication services. Traffic data indicates who you contacted and when the communications occurred. We will only process the traffic data that is necessary to offer, maintain and improve our communication services and we do so with your consent.

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