In today’s digital age, achieving operational excellence is critical to your business. Our solutions contribute to preserving and improving the continuity of operations and business, providing visibility across the organization.
All in one – 360º Monitoring, IT Management and Risk + Automated NOC. The new Industry 4.0 in your hands.
Application performance monitoring and observability
Operational Intelligence is impossible without AI (Artificial Intelligence)
Stress tests for your Web and Android digital channels.
Synthetic Monitoring for Web and Android apps.
Infrastructure monitoring and IT/IoT/OT Inventory.
Business activity monitoring
Customer Service
The VZOR® Customer Service provides attention, monitoring and solutions to incidents, requirements, access requests or any change management through the assignment of cases reported by customers that affect the VZOR Suite 360® platform.
Aspects such as development, implementation, administration, training or any other request that is not related to anomalies in the operation of the monitoring platform or its associated components are not directly covered. Any query described above will be analyzed and referred to the corresponding area within VZOR®.
Our clients will have access to our Service Desk, which they can use once the Help Desk Account Creation procedure has been completed.
Once inside the portal, they will be able to select the corresponding form, which will generate a ticket according to the needs of the requirement.
We will always be attentive to your comments, needs and requests. Through our Contact Portal our clients and future clients can write to us to know their requirements and needs, responding as soon as possible.
Our clients will have access to our Service Desk, which they can use once the Help Desk Account Creation procedure has been completed.
Once inside the portal, they will be able to select the corresponding form, which will generate a ticket according to the needs of the requirement.
We will always be attentive to your comments, needs and requests. Through our Contact Portal our clients and future clients can write to us to know their requirements and needs, responding as soon as possible.
VZOR® offers the following Service Level Agreement (SLA), to provide support at level 2 and level 3, during the term of the contract.
The service provided by our company is detailed below, separated by the different levels of support.
These service levels are made up of the time elapsed from the generation of a ticket until the support staff makes contact with the customer.
Accordingly, the following contact times are agreed upon for handling incidents, requirements, access requests or change management, both during working and non-working hours, according to the following priorities:
*These times are presented as an example, but it is possible that they vary depending on the contract of each client.
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