Your privacy is important to us. This privacy statement explains what the VZOR user data is collected by VZOR SpA hereinafter «VZOR», how it treats it and for what purposes it does so.
VZOR offers a wide range of products, including used server infrastructure services to help companies around the world run. References to VZOR products used in this statement include VZOR services, websites, applications, software and server infrastructure.
This statement applies to VZOR’s interactions with you and the VZOR products listed below, as well as other VZOR products in which this statement appears.
VZOR User Data We Collect
VZOR collects your data, through our interactions with you and our products, for various purposes described below, including to operate effectively and provide you with the best experiences with our products. Some of this data is provided directly, for example when you create a VZOR account, manage your organization’s licensing account, submit a Google search query, register for a VZOR event, upload a document to VZOR Suite 360 °, sign up for VZOR Suite 360° or contact us for technical support. We obtain some of them by collecting data about your interactions, your use and your experiences in relation to our products and communications.
To process the data, we rely on various legal reasons and permissions (sometimes called «legal bases»), among which are your consent, weighted legitimate interests, the need to enter into and execute contracts and compliance with legal obligations, with various purposes described below.
We also obtain data from third parties. We protect data obtained from third parties in accordance with the procedures described in this statement and the additional restrictions imposed by the origin of the data. These third-party sources vary over time and include:
– Data brokers from whom we purchase demographic data to supplement the data we collect.
– Services that make user-generated content on your service available to others, such as local business reviews or social media posts.
– Communication services, including email providers and social networks, when you grant us permission to access your data on such third-party networks or services.
– Service providers that help us determine the location of your device.
– Associates with whom we offer shared services or engage in joint marketing activities.
– Developers creating experiences using or for VZOR products.
– Third parties providing experiences through VZOR products.
– Publicly accessible sources, such as open government databases.
You have choices regarding the technology you use and the data you share. When you are asked to provide VZOR user data, you may not do so. Many of our products require some data from VZOR users in order to operate and provide a service to you. If you choose not to provide the data required to operate and provide you with a product or feature, you will not be able to use that product or feature. Similarly, when we need to collect data from VZOR users by legal imperative, to enter into a contract with you or fulfill it and you do not provide the data, we will not be able to enter into the contract; Or, if this is related to an existing product that you are using, we may need to suspend or cancel it. In due course, we will notify you when it is the case.
The data we collect depends on the context of your interactions with VZOR and the choices you make (including privacy settings), the products and features you use, your location, and applicable law .
The data we collect may include the following:
Name and contact details . Your name and surname, email address, postal address, telephone number and other similar contact information.
Credentials . Passwords, password hints, and similar security information used for authentication and account access.
Demographic data . Data about you, such as your age, gender, country and preferred language.
Payment details . Data for processing payments, such as your payment instrument number (for example, a credit card number) and the security code associated with your payment instrument.
Subscription and license data . Information about your subscriptions, licenses and other rights.
Interactions . Data on the use of VZOR products. In some cases, such as search queries, this is data that you provide in order to use the products. In other cases, such as bug reports, this is data that we generate. Other examples of interaction data are as follows:
Device and usage data . Information about your device and the product and features you use, including information about hardware and software, and how our products work, as well as their settings. For instance:
The Payment and Account History . Data about the items you purchase and the activities associated with your account.
Browsing history . Data about the web pages you visit.
Device, connectivity and configuration data . Data about your device, your device settings, and nearby networks. For example, data about the operating systems and other software installed on your device, including product keys. In addition, the IP address, device identifiers (such as IMEI number for phones), regional and language settings, and information about the WLAN access points near your device.
Bug reports and performance data. Data on product performance and any issues you experience, including bug reports. Error reports (sometimes referred to as «memory dumps») can include details of the software or hardware related to an error, the contents of files opened when an error occurred, and information about other software on the device.
Troubleshooting and help data. Information you provide when contacting VZOR for assistance, such as the products you use and other details that help us provide technical support. For example, contact or authentication data, the content of chats and other communications with VZOR, data about the status of the device and the products you use in connection with the help query. When you contact us, for example for technical support, telephone conversations or chat sessions with our representatives may be monitored or recorded.
Bot usage data . Interactions with third-party bots and skills available through VZOR products.
Interests and favorites . We collect data on your interests and favorites, such as the sports teams you follow, the programming languages you prefer, the actions you are interested in, or the cities you add to find out about things like weather or traffic. In addition to those you explicitly provide, your interests and favorites may be inferred or derived from other data that we collect.
Content consumption data . Information about multimedia content (for example, television, video, music, audio, textbooks, applications and games) that you access through our products.
Searches and commands . Search queries and commands when using VZOR products with related search or productivity functionality.
Voice data . Voice data, sometimes referred to as «voice clips,» such as search queries, commands, or dictation you speak, and which may include background sounds.
Text, handwritten input, and keyboard typing data . Text, handwriting, typing data, and related information. For example, when we collect ink data, we collect information about the location of the device’s inking instrument.
Pictures . Images and related information, such as image metadata. For example, we collect the image that you provide when using an image-enabled Google service.
Contacts and relationships. Data about your contacts and relationships, if you use a product to share information with others, manage contacts, communicate with others, or improve your productivity.
Social data . Information about the relationships and interactions between you, other people and organizations, such as the types of participation (for example, «Like» or «Dislike» votes, events, etc.) related to people and organizations.
Location data . Data about the location of your device, which may be precise or inaccurate. For example, we collect location data using global navigation satellite systems (GNSS) (for example, GPS) and data about nearby mobile phone towers and wi-fi zones. Location can also be inferred from your IP address or account profile data that indicates where you are located less precisely, for example at the city or zip code level.
Another entry . Other inputs that are provided when using our products. In addition, if you use the CRM VZOR application and following its instructions, we may also collect information about financial transaction data from your credit card issuer in order to offer the service.
Content . Content of your files and communications that you enter, receive, create and control. If you receive an email with Outlook.com, we need to collect the content of that email in order to deliver it to your inbox, display it, allow you to reply, and store it until you decide to delete it. Other content we collect when providing products to you includes:
Communications, including audio, video, text (typed, handwritten, dictated, or otherwise generated), in messages, emails, calls, conference calls, or chats.
Photos, images, songs, movies, software and other media or documents that you store, retrieve, or otherwise process in our cloud.
Video or recordings . Recordings of events and activities in buildings, commercial spaces and other VZOR locations. If you enter VZOR physical locations or other facilities, or attend a VZOR event that is recorded, we may process your image and voice data.
Comments and ratings . Information you provide to us and the content of messages you send us, such as comments, survey data, and product reviews that you write.
Traffic data . Data generated by the use of VZOR communication services. Traffic data indicates who you contacted and when the communications occurred. We will only process the traffic data that is necessary to offer, maintain and improve our communication services and we do so with your consent.
The product-specific sections below describe the data collection practices applicable to the use of those products.
Reasons we share VZOR user data
We share your VZOR user data with your consent or when necessary to complete any transaction or provide any product you have requested or authorized. If you use a VZOR product provided by an organization with which you are affiliated, such as an employer or school, or use an account provided by that organization to access VZOR products, we share certain data, such as interaction data and diagnostic data, to enable the organization to manage the products. When you provide payment information to make a purchase, we will share payment information with banks and other entities that handle payment transactions or provide other financial services, as well as for fraud prevention and credit risk reduction.
In addition, we share VZOR user data between affiliates and subsidiaries controlled by VZOR. We also share VZOR user data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies that we have contracted with to provide technical customer support service or to help protect and ensure the security of our systems and services may require access to VZOR user data to provide those features. In such cases, these companies must comply with our data privacy and security requirements and are not allowed to use the VZOR user data they receive from us for any other purpose. We may also disclose VZOR user data as part of a corporate transaction,
Finally, we will maintain, access, transfer, disclose and preserve VZOR user data, including its content (such as the content of your emails in Outlook.com), when we believe in good faith that it is necessary to do so for any of the following reasons :
Comply with applicable laws or respond to a valid legal process, including those related to compliance with the laws and those of other government agencies.
Protect our customers, for example, to prevent spam or attempted fraud to users of our products, or to help prevent loss of life or serious injury to people.
Operate and maintain the security of our products, including preventing or stopping attacks on our computer systems or networks.
Protect the rights or property of VZOR, including enforcing the terms that govern the use of the services. However, if we receive information indicating that someone is using our services to traffic stolen VZOR intellectual or physical property, we will not inspect the client’s private content ourselves, but will refer the matter to the police.
Please note that some of our products include links to third party products or allow you to access third party products whose privacy practices differ from those of VZOR. If you provide VZOR user data to any of these products, your data will be governed by their privacy policies.
How to access and control your VZOR user data
You can also choose regarding the collection and use of your data by VZOR. You can control your data of VZOR users that VZOR has obtained and exercise your rights in terms of data protection, by contacting VZOR. In some cases, your ability to access or control your VZOR user data will be limited, as required or permitted by applicable law. How you access or control your VZOR user data will also depend on the products you use. For example, you can:
Control the use of your data for VZOR interest-based advertising, by sending us an email [email protected]
Choose whether you want to receive promotional emails, SMS messages, phone calls and postal mail from VZOR.
You can access and delete some of your data directly in the administrator panel of the VZOR Suite 360 ° solution.
You can access and control your VZOR user data that VZOR has obtained using tools that VZOR provides to you and described below, or by contacting VZOR. For instance:
If VZOR had obtained your consent to use your VZOR user data, you can revoke that consent at any time.
You can request access to your VZOR user data, its deletion and its updating.
If you want to take your data portability elsewhere, you can use tools that VZOR provides to do so, or if none are available, you can contact VZOR for assistance.
You can also object or limit the use of your VZOR user data by VZOR. For example, you can object at any time to our use of your VZOR user data:
For direct marketing purposes.
When we are carrying out a task of public interest or pursuing our legitimate interests or those of third parties.
You may have these rights under applicable laws, including the General Data Protection Regulation (EU) (GDPR), but we offer them regardless of your location. In some cases, your ability to access or control your VZOR user data will be limited, as required or permitted by applicable law.
If your organization, for example your employer, school or service provider, provides them access to VZOR products and manages their use, contact your organization for more information on how to access and control your VZOR user data.
You can access your data from VZOR users that VZOR has obtained and control them, in addition to exercising your rights regarding data protection, using various tools that we offer. The tools that are most useful to you will depend on our interactions with you and your use of our products. We will respond to VZOR users’ requests for control of your data within 30 days.
Your communications preferences
You can choose whether you want to receive promotional communications from VZOR by email, SMS, physical mail and telephone. If you receive promotional emails or SMS messages from us and wish to stop receiving them, you can do so by following the instructions included in the message. You also have options on receiving promotional emails, telephone calls and postal mail, by sending an email to: [email protected] , where you can update contact information, manage all contact preferences for VZOR, decline email subscriptions, and choose whether to share your contact information with VZOR associates.
Your advertising choices
To decline receiving interest-based advertising from VZOR, please visit our email us at: [email protected] By rejecting, your preference will stop sending information related to company advertising, products or events.
VZOR user data security
VZOR is committed to protecting the security of your VZOR user data. We use a wide variety of security technologies and procedures to protect your VZOR user data from unauthorized access, use or disclosure. For example, we store the VZOR user data that you provide to us on computer systems with limited access and located in controlled facilities. When we transmit particularly confidential data (such as credit card numbers or passwords) over the Internet, we protect it by encryption. VZOR complies with applicable data protection laws, including applicable security breach notification laws.
Where we store and process user data VZOR
VZOR user data collected by VZOR may be stored and processed in your region, in the United States, and in any other country or region where VZOR or its affiliates, subsidiaries, or service providers operate facilities. VZOR maintains main data centers in Chile. Typically, the primary storage location is in the customer’s region or in Chile, often backed up to a data center in another region. Storage locations are chosen to run efficiently, improve performance, and create redundancies to protect data in the event of a service outage or other problem.
Access accounts Users
If you log into VZOR products with a user account, please note the following:
The owner of the administration associated with your VZOR product can control and manage your account, as well as access and process your data, including the content of your communications and files, which includes the data stored in products provided to you by your organization and the products you purchase for yourself.
Your use of the products is subject to your organization’s policies, if any. You should be aware of your organization’s policies and whether you are comfortable allowing your organization to access your data, before choosing to use your user account to log into products.
If you lose access to your user account (in the case of changing employers, for example), you may lose access to VZOR products.
VZOR is not responsible for the privacy or security practices of your organization, which may differ from those of VZOR.
If your organization manages your use of VZOR products, direct your privacy inquiries, including requests to exercise your data rights, to your administrator.
Third party accounts . The data associated with a third-party VZOR account and how it is used is generally similar to the use and collection of data associated with a VZOR user account. The service provider has control over your account, including the ability to access or delete your account. You should carefully review the terms that the third party has provided to you to learn what you can do with your account .